Frequently Asked Questions
Expert support for your high-fidelity audio journey.
What is the standard shipping timeframe for NAD components?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes 3-7 business days for delivery.
Do you offer a warranty on refurbished or open-box products?
Yes, all certified refurbished NAD products come with a limited 1-year warranty, while new products typically carry a 2-year manufacturer warranty.
What is your return policy for high-end audio equipment?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
How do I update the firmware on my BluOS-enabled amplifier?
Firmware updates are delivered over-the-air via the BluOS Controller app. You will receive a notification in the app when a new update is available for your device.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
Does NAD Electronics ship internationally?
Currently, our online store ships to the United States and Canada. For other regions, please use our Dealer Locator to find an authorized international distributor.